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Frequently Asked Questions

What is Virtual Hosting?

Virtual Hosting is also known as shared hosting; this form of web hosting should suffice for most everyone.

Virtual hosting simple refers to the fact that your site is on one server, and that this server hosts multiple sites. You are virtually shared - your site will not be the only one on this specific server.

Very few sites would actually need the power of a dedicated server, so this option provides to be a reliable and cheap solution.

How long should I register my domain name for?

You can register your domain name in 1, 2, 5, 10 years, depending on the registrar and extension (e.g. .com, .net) of the domain. Regardless of the length a domain is previously registered, the owner may extend the registration before it expires. The length of notice available to renew a domain before it expires depends on the domain name's current registrar. Therefore, registering for a longer period may be more convenient (so one does not have to re-register as frequently). Some domain name registrars offer lower prices on longer registration periods as an incentive to keep the customer for a longer period of time.

What kind of payment methods do you accept?

Bharat Webhost accepts all major Credit Cards and Debit Cards,Net Banking, Paypal,Bank Cheque, Demand Draft, Bank deposit and Online wire transfer.
Activation of the hosting account will be done only after the amount credited in our bank account

Credit/Debit Cards
We accept all major Credit Cards and Debit Cards .We have integrated all the major 6 Credit Cards and 93 Debit Cards providers in our system.

Net Banking
We have integrated more than 63 major banking providers in our online payment facility

Paypal
You can make payment through paypal.You need to make the currency as USD before processing the payment .During the check out select Paypal as payment option , this will lead you to the paypal login page.Once you made the payment, your account will be activated in 24 hours.

Bank Deposit
Deposit your payment to the following bank account.

Account Name :Asterisks Softwares Pvt.Ltd.

A/C Number: 06842020000143

Bank Name: HDFC

Please mention your Name and Invoice Number (You can see in the invoice number in the invoice that you receive in your mail) in the description section of deposit slip.Once you made the payment please email the payment details along with invoice number to sales@bharatwebhost.com to initiate the setup process.

Cheque
Payee Name : Asterisks Softwares Pvt.Ltd.

Please mention your Name ,Contact number and Invoice Number (You can see in the invoice number in the invoice that you receive in your mail)on the back side of the cheque and send it to the following address.

Asterisks Softwares Pvt.Ltd.

2nd Floor , Phase 1 , Leela Infopark

Kakkanad, Kochi ,Kerala 682030

Demand Draft (DD)
Please take DD from HDFC Bank in favor of "Asterisks Softwares Pvt.Ltd.", Ernakulam . Please mention your Name ,Contact number and Invoice Number (You can see in the invoice number in the invoice that you receive in your mail) on the back side of the DD and send it to the following address.

Asterisks Softwares Pvt.Ltd.

2nd Floor , Phase 1 , Leela Infopark

Kakkanad, Kochi ,Kerala 682030

Bank Transfer
You can transfer the payment to our HDFC bank via online transfer.

Account Name :Asterisks Softwares Pvt.Ltd.

A/C Number: 06842020000143

Bank Name: HDFC

IFSC Code HDFC0000684

Once you made the payment please email the payment details along with invoice number to sales@bharatwebhost.com to initiate the setup process

What are the differences between reseller, VPS and dedicated server Packages?

Reseller Hosting Packages

Reseller accounts is accounts which allow resellers to host multiple domains and clients. They are normally hosted within a shared environment and they are compliant to server wide rules.

VPS Packages

A VPS has the capability of running on its own dedicated system, i.e. a VPS can run its own full-fledged operating system and can manage its resources. One who needs an independent system but needs less resource than a dedicated server VPS is the best solution with much less price tag.

Dedicated Server

A dedicated server is actually a physical server and the resources of the machine are not shared with anyone else. A physical server allows dedicated servers to have their hardware upgraded at anytime without any limits

How long will it take to setup my account?

We strongly fight against internet fraud we do not offer instant account setup. Your account should become active 2-4 hours after sign up, often it is much sooner than that. You will receive a welcome email at the email address used in the registration process with all of your account information.

Domain registrations take about 24 hours. However, this can take longer due to occasional technical difficulties or errors with your registration. The domain name will take approximately 48 hours to become fully visible to all computers on the Internet. This is the time needed by the DNS (Domain Name Server) to send out the new location of your site.

What is your uptime guarantee?

We offer a 99.9% network uptime guarantee.

Can I use my own private labeled name servers?

Yes, You may use your own personal name servers.We provide free private label name servers for our clients. If you want to use custom name servers, then please submit a ticket with your domain on which you want to create private label name servers, so that we can setup it on our servers. Then you need to register it in your registrar's end. If you want us to register it, then please include your registrar's login credentials in the ticket so that we can do it for you.

How do I upload my site online?

The best way to do this would be to using a FTP client or cPanel file manager. You’ll need to download all of the website files from your current host to your computer. Then upload the files to our server. You will want to make sure to change the permissions.

Then do a database backup from your current site and restore the backup on our server.

If you want us to be done, Please submit a ticket to us providing the control panel details of your current host.

How many emails per hour can I send?

Due to the amount of abuse within the web hosting industry, we limit the number of e-mails a cPanel account can send per hour. Currently, this limit is set to 100 e-mails per hour for each individual cPanel account.

What is your spam and bulk e-mail policy?

We have strict policies against spamming and bulk e-mail. Users who spam via e-mail, newsgroups, etc. are not allowed on our Web servers. If we receive complaints of spamming and bulk e-mail, we will remove you from our network

Is there any way to increase the email sending limit?

Yes, if you’re on a shared server you can upgrade your account to a VPS hosting which you can set your own limits.

Do you allow shell access ?

Sorry, you’ll not be provided SSH access on shared servers for security purposes. SSH access are allowed on VPS and Dedicated Servers

Which control panel do you use?

Bharat Web Host provides cPanel control panel for our clients.

What is the minimum amount of time I have to stay with your services?

One month is minimum subscription period for each plan.

Can I upgrade at any time if I need more disk space or bandwidth?

Sure, you can upgrade or downgrade to any shared or reseller hosting plan at any time. All you need to do is to open a ticket and let us know which plan you like to upgrade to.

Do you accept paypal ?

Yes, we do accept paypal

How do I transfer my domain name without downtime?

To avoid downtime, please follow the following procedures:

Sign up for a new account using our order form and it will be setup within 24 hours. We will send you a "Welcome and Account Setup" letter which will include login details and name server information so you can start to upload your files to our server. After you are finished uploading your files, contact your domain name registrar and have your domain name pointed to our DNS name servers found in your welcome letter. It will take between 12-72 hours for your registrar to update their DNS. Once it's updated, your domain name will point to your website that you have with us automatically. After you confirm that your website is pointing to our nameservers, (you can use a ping command to find out:(pingwww.exampledomain.com) take final backup of your account and transfer to our server. Then update us so that we can rsync the data which are misplaced in the transfer period. Then go ahead and cancel your account with your previous hosting company.

Can I use ASP on your servers?

You cannot because we do not support it.

What is the cost of a dedicated ip ?

You’ll be charged an amount of 2USD/ IP

What is your backup policy ?

Bharat Web Host backs up your account in a Daily, Weekly and Monthly basis. Customer can submit a ticket requesting a file or a full backup to be restored.

What is the cost of SSL certificate?

You’ll be charge an amount of 39.95$ / license

Do we allow adult content hosting ?

Bharat Web Host allows legal adult sites

What is your abuse policy ?

You can refer our terms of service from the following URL:http://bharatwebhost.com/tos.php

What if you need extra bandwidth or extra space ?

If you need extra bandwidth or space please upgrade it to the next hosting package.

What will happen to my site if I exceed bandwidth limit?

If you exceed bandwidth usage your site will be suspend until you upgrade your hosting package or reach the end of the month.

Do you offer phone support?

Yes, we provide phone support .We recommend to open a ticket for all support related issues via the Support Center or sent via live chat support.

Do you offer 24/7 technical support?

Yes, we offer 24/7 technical support via the Support Center or sent via live chat support.